PROMISE Stars live out these customer service principles: Personalize interactions, Respect each person, Own each person’s problem as if it’s yours, Make everyone’s life better, Invite people to connect and Exceed expectations.
Clara Trefts, Lead Concierge
This PROMISE Star was written by a family member of a resident at The Suites at Someren Glen.“Two weeks ago, one special staff member – Clara, assisted me with a personal arrangement for my Dad. My family and I live in Portland OR. Our daughter and son had decided they would travel to Denver to spend a weekend with Grandpa. I knew this would be a special time for the three of them. Clara, the Someren Glen staff member I learned to appreciate last summer, made the family visit a success beyond my expectations. Clara’s master stroke was arranging the use of the family dining room for Dad, Cindy and Steve to share meals in private. This arrangement was the highlight of the weekend for Dad. I want to thank Clara for everything she did to make this happen.” Clara exemplifies the PROMISE Service Basic of M – making their life better and E – exceeding expectations in the story. Thanks Clara for making a difference for this family.