Someren Glen has been awarded the 2025 Activated Insights Customer Experience Award, placing our Senior Living Community in the top 15% of care providers in the nation. This is the fourteenth consecutive year that Someren Glen (previously The Johnson Center) has received this prestigious recognition from Activated Insights, formerly Pinnacle Quality Insight, a nationally renowned customer satisfaction firm that specializes in the senior care field. This year, Someren Glen’s Assisted Living, Skilled Nursing and Independent Living neighborhoods received the 2025 Customer Experience Award.
Receiving a Customer Experience Award is quite an honor. Of the 2,700 participating care providers, more than 150,000 customer interviews are conducted each year. Only those that are the 85th percentile or higher receive this award.
The Activated Insights Award is a meaningful accolade because it is based on monthly telephone interviews with residents and their families, as well as guests, over the course of 2024. Interviews included open-ended questions, as well as the opportunity to rate us in specific categories. Residents, guests and families were able to express their genuine feedback to an unbiased third party. During the interview, people are free to share their honest thoughts and comments. Our Leadership Team then reads each survey for signs that reaffirm our extraordinary commitment to those we serve, while also looking for opportunities for continued growth and improvement.
We are also pleased to congratulate our fellow Christian Living Communities-Cappella Living Solutions sister communities that received this high honor this year: Clermont Park, Holly Creek, Cappella of Pueblo West, Cappella of Grand Junction, Casey’s Pond, and Sunny Vista.
Previous Pinnacle Customer Experience Awards for Someren Glen
- 2024: Someren Glen’s assisted living and skilled nursing neighborhoods
- 2023: Someren Glen’s independent living, skilled memory care, and skilled nursing neighborhoods
- 2022: Someren Glen’s memory care and skilled nursing neighborhoods
- 2021: Someren Glen’s assisted living and skilled nursing neighborhoods
- 2020: Someren Glen’s assisted living and skilled nursing neighborhoods
